Spam Emails
Unfortunately, spam is an inevitable part of today’s internet world.
Here are some tips and facts that can help you control it.
- We have noticed the spam volume go up in the last few months. This is a reflection of the internet activity and not any one hosting solution. We work with 4 different hosts and they all have spam problems.
- If your spam volume goes up ten or twenty or more-fold in one day, contact us immediately at support@sandismith.com. You’ve likely been hacked.
- We recommend and use Norton 360, including the spam component, on our PCs. It tags the spam and they are sent to a spam folder that can be reviewed and deleted periodically.
- Another option is Spam Assassin which comes with your hosting package. It will add a label to the beginning of the subject line so you can set up a rule in Outlook to move the spam to a specified folder.
If you want us to set this up for you, please let us know. - We never recommend any type of auto-delete because you WILL lose good emails.
- Another option is to set up a challenge and response software such as SpamArrest. When an email is sent to you, SpamArrest intercepts it and ask the use to verify himself or herself through filling out a captcha. Only then do you get the email.
- If you have an email you have used for a long time (more than 5 years), you will get a huge amount of spam, perhaps more than 100 emails a day. We recommend you consider retiring that email or adding SpamArrest.
NOTE: If you are using other anti-virus software other than Norton 360, you will have conflicts, so work with an IT person if you need help. You should only have one anti-virus program per PC at a time.
Tips to avoid getting on spam lists:
Unfortunately, a few of these tips hurt your marketing, so choose wisely.
- Don’t use email addresses that spammers can guess, such as info@, webmaster@.
- Keep the number of email addresses you use to an absolute minimum.
- Periodically retire old email address and start with new ones.
- Avoid placing your email address on your website or in public forums where it can be “scraped.” The alternative is to format it as a non- email address but in a format that you client can still “get it.” Example: Instead of support@sandismith.com, on the web site it would look like “Support [at sign] SandiSmith [dot] Com” and there would be no hyperlink.
These tips are provided as a courtesy. Please note that spam questions and support are not included in your hosting package and will be billed at $100 per hour.
Need more answers?
If you would like to set up an appointment to cover more spam support, you may reach us at support@sandismith.com or 408-550-4325/a>.